Zoom Installer Crashing on Mac

In the wake of the pandemic, many people are turning to Zoom to have meetings. However, if you’re a Mac user, and have never used Zoom before, you may have been prompted to download an installer to start a Zoom meeting.  I had to do the same and found that the installer repeatedly would crash on launch.  I tried on a completely different Mac with an unrelated Zoom meeting link and had the exact same issue.

As it turns out the default Zoom launcher that Zoom is deploying appears to be buggy, at least on Mac.  In order to solve this, you’ll need to download Zoom NOT through a Zoom meeting invite, but instead through Zoom’s Website.  Specifically you want to make sure you’re getting the latest version, which is 4.6.7 at the time of this writing.  You’ll notice when you download a link through a meeting invite the installer is called “ZoomInstallOnly.pkg”.  This is the bad installer.  The good installer, the one you’re getting from the website, is called “Zoom.pkg”.

Screen Shot 2020-03-19 at 6.33.57 PM
ZoomInstallOnly.pkg is the buggy one. Zoom.pkg is the good one

Once you download Zoom.pkg, the package will open and start to run.  Then it will ask to access your Downloads folder and the Microphone.  Grant it permissions if asked, and then the Zoom app should open.  From here, you should be now able to join your Zoom meetings.

If you’re still having problems, or found other workarounds, feel free to comment and reply to let us know.  We want to help everyone in what little ways we can during this trying time.

Alternate link:  https://zoom.us/download#client_4meeting

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